BlackCopper support
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to help.
Setup, drivers, troubleshooting, warranty and spare parts for every BlackCopper product.
How can we help?
Pick what you need – we will open the right form.
Quick fixes
Try these first – they solve most calls.
Receipt printer prints blank paper
Thermal paper only prints on its coated side. Open the cover and turn the roll around so the coated side faces the print head, then close the cover and feed a few centimetres.
Scanner beeps but nothing appears
Click into a text field first. If text still does not appear, the scanner may be in a different interface mode – scan the USB keyboard setting in the user manual on the product page.
Device is not detected by the computer
Try another USB port and cable, connect directly instead of through a hub, then install the driver from the product page.
Cash drawer does not open
Most drawers open through the receipt printer. Check the RJ11 cable between drawer and printer, and that “open cash drawer” is switched on in your POS software.
Labels print in the wrong place
Run the label printer’s calibration (gap or black-mark detection) after every new roll, and set the label size in the driver to match the roll.
Where are manuals and datasheets?
On every product page, under the downloads. Use the search above to find your model.
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