This policy explains how BlackCopper may collect and use the information you send us through blackcopper.net – for example when you request a quotation, apply to become a partner, ask for product support or sign up for our emails. By using this website or sending us a form, you accept this policy.
Information we may collect
- details you enter in our forms, such as your name, job title, company, website, business type, email address, phone or WhatsApp number, country, city and address;
- the products, quantities, serial numbers, messages and other information you choose to send us;
- technical information such as your IP address, browser type and the date and time of your visit or request.
Please do not send us sensitive personal information or payment card details through our forms.
How we may use it
- to answer your request, prepare quotations and handle orders;
- to review partner applications and run our partner programme;
- to provide product support, warranty and spare parts;
- to send newsletters and product news, if you asked to receive them;
- to run, protect and improve this website, and to prevent spam and misuse;
- to meet legal, tax and accounting requirements and to protect our rights.
Distributors and partners
BlackCopper sells through a network of independent distributors, resellers and system integrators. We may forward your request and contact details to a BlackCopper distributor or partner who we think can help you, for example to quote locally, deliver or support you.
Distributors and partners are independent businesses. Once they receive your details they handle them under their own policies and are responsible for their own use of them. BlackCopper is not responsible for their products, services, prices, communications or data practices.
Other sharing
We may also share information with companies that host, run or support this website and our email, with professional advisers, with authorities when the law requires it or to protect our rights, and with a buyer or successor if our business or part of it is transferred.
Keeping your information
We keep information for as long as we consider it useful for our business relationship with you, or as long as the law requires. We take reasonable steps to protect it, but no website, email or internet transmission is completely secure, and we cannot guarantee the security of information you send us.
Your choices
You can unsubscribe from our emails at any time with the link in each email. If you have a question about your information, or want to ask us to update it, email sales@blackcopper.net. We will review requests and respond where the law requires us to and where it is reasonably possible.
Other websites
This website may link to other websites. We are not responsible for their content or their privacy practices.
Changes to this policy
We may change this policy at any time without prior notice. The version published on this page applies from the moment it is published.